Alpha Warranty Services

Bi-lingual Customer Service Rep - Call Center

US-UT-Riverton
6 months ago
ID
2017-1017
# of Openings
1
Category
Customer Service/Support

Overview

Alpha Warranty's customer service department is looking for a Bi-lingual employee to assist taking calls as well as taking on various projects. A regular day for our Customer Service position includes taking calls from customers inquiring on the status of their claim, explaining benefits to customers and de-escalating situations with frustrated customers. Working hours are Monday through Friday between 7 am - 6 pm. Possible shifts are typically 7 to 4, 8 to 5, or 9 to 6 with NO weekends.

Responsibilities

  • Answer calls and respond to emails in English and Spanish
  • Handle customer inquiries both by telephone and by email
  • Research required information using available resources
  • Manage and resolve customer concerns
  • Problem analysis and problem solving

Qualifications

  • Great verbal and written communication skills
  • Required language proficiency, Bi-Lingual Spanish/English
  • Customer Service Skills
  • Attention to detail
  • Good judgement
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Experience in a call center or customer service environment
  • Strong typing skills
  • Automotive Knowledge is a plus, but not required
  • High school diploma or equivalent

 

About Our Company and Culture

 

AWS products provide consumers with vehicle service contracts to be purchased with their vehicle from a Dealership. AWS is dedicated to offering fast, reliable service of superior quality and delivering this service with integrity. AWS has been recognized as one of the top Vehicle Service Contract providers in the nation by various third party organizations. We feel this recognition comes from our commitment to our clients and customers. Our high business standards have allowed AWS to surround itself with dedicated and talented people that have helped AWS grow into what it is today.

 

As a winner of a SLOAN Award for Excellence in the workplace we value our employees. Our team members are not just another employee number to us. In addition to the employee specific benefits, AWS offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees!

 

 

Benefits

  • Employer Contribution to Medical Insurance
  • Employer Contribution to Dental Insurance
  • Company provided Life and AD&D Insurance Policy
  • Company provided Short-Term Disability
  • Flexible Spending Account (FSA)
  • 401K Match Program
  • Additional Voluntary Life and AD&D Insurance Available
  • Optional Long-Term Disability Insurance
  • Company provided Employee Assistance Programs (EAP)
  • Paid Time Off (PTO) program
  • 9 Paid Holidays
  • Tuition Reimbursement
  • Direct Deposit

In addition to the employee specific benefits, Alpha Warranty offers many other company-wide perks.

  • Free lunch and activities on Fridays
  • Employee recognition programs
  • Incentive programs
  • Company-wide events throughout the year including family events, corporate parties, and a wellness month.

As a multi-time winner of the "When Work Works" Award, we value our employees. Our team members are not just another employee number to us.

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