Alpha Warranty Services

Help Desk Admin / Junior Systems Admin

2 months ago
# of Openings
Information Technology


Alpha Warranty Services is looking for a Help Desk / Junior Systems Administrator to provide first-tier technical support for the company. Understanding basic networking fundamentals and Windows products are essential skills for this position. Candidates must be able to relate technical terms to non-technical business associates in order to answer questions about installation, operation, configuration, customization, and usage of systems.



  • Act as first point of contact for providing basic technical support for users on desktop, laptops, servers & various other hardware and software. Escalate to senior engineers when needed
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Various hardware and software installations
  • Diagnose and resolve technical hardware and software issues
  • Must be comfortable with Microsoft products including Windows 10 and Server 2012 R2, among other Microsoft products
  • Thirst for knowledge to keep up on the cutting edge of technology
  • Willingness to work at a variety of work sites to keep your daily work interesting, Mileage re-imbursement available


  • Preferable but not required: Associates degree in IT/Computer Science, or industry related certifications
  • 3 + year's experience in Systems Administration
  • Strong problem solving skills - the professional IT person will look to you for additional support and you will be responsible for probing for additional sales opportunities
  • Must have ability to work independently and in team environment
  • Proficient with Microsoft Products, Windows XP, Windows Vista, Windows 7, Windows 8, MS Office Suites, Firewall knowledge, Windows Server, Microsoft Small Business Server, Microsoft Exchange, Networking


About Our Company and Culture


AWS products provide consumers with vehicle service contracts to be purchased with their vehicle from a Dealership. AWS is dedicated to offering fast, reliable service of superior quality and delivering this service with integrity. AWS has been recognized as one of the top Vehicle Service Contract providers in the nation by various third party organizations. We feel this recognition comes from our commitment to our clients and customers. Our high business standards have allowed AWS to surround itself with dedicated and talented people that have helped AWS grow into what it is today.


As a winner of a SLOAN Award for Excellence in the workplace we value our employees. Our team members are not just another employee number to us. In addition to the employee specific benefits, AWS offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees!




  • Employer Contribution to Medical Insurance
  • Employer Contribution to Dental Insurance
  • Company provided Life and AD&D Insurance Policy
  • Company provided Short-Term Disability
  • Flexible Spending Account (FSA)
  • 401K Match Program
  • Additional Voluntary Life and AD&D Insurance Available
  • Optional Long-Term Disability Insurance
  • Company provided Employee Assistance Programs (EAP)
  • Paid Time Off (PTO) program
  • 9 Paid Holidays
  • Tuition Reimbursement
  • Direct Deposit

If you feel you are a good fit for this position, don't wait to join Team Alpha! Apply today!



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