Alpha Warranty Services

Customer Service Representative

US-UT-Riverton
2 months ago
ID
2017-1038
# of Openings
1
Category
Customer Service/Support

Overview

Alpha Warranty is looking for a Customer Service Representative to join our team. The Customer Service team handles customer service calls as well as taking on various projets for the department. A regular day for our Customer Service Representatives includes taking calls from customers inquiring into the status of their claim, explaining benefits, and de-escalating situations with frustrated customers. Working hours are assigned shifts between 7 AM and 6 PM Monday - Friday (NO weekends).

Responsibilities

 

  • Answer calls and respond to emails and live chat
  • Handle customer inquiries clearly and calmly by telephone, email, and chat
  • Research required information using available resources
  • Navigate internal database to reference relevant data
  • Manage and resolve customer concerns
  • Problem analysis and problem solving

Qualifications

 

  • At least 1 year experience in a call center or customer service environment
  • Great verbal and written communication skills
  • Listening skills
  • Organizational skills
  • Attention to detail
  • Good judgement
  • Adaptability and team work
  • Emotional resilience
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Strong typing skills
  • Stress tolerance
  • Required language proficiency (Bi-lingual Spanish/English is a plus, but not required)
  • Automotive knowledge (a plus, but not required)
  • High school diploma or equivalent

 

Benefits

  • Employer Contribution to Medical Insurance
  • Employer Contribution to Dental Insurance
  • Company provided Life and AD&D Insurance Policy
  • Company provided Short-Term Disability
  • Flexible Spending Account (FSA)
  • 401K Match Program
  • Additional Voluntary Life and AD&D Insurance Available
  • Optional Long-Term Disability Insurance
  • Company provided Employee Assistance Programs (EAP)
  • Paid Time Off (PTO) program
  • 9 Paid Holidays
  • Tuition Reimbursement
  • Direct Deposit

In addition to the employee specific benefits, Alpha Warranty offers many other company-wide perks.

  • Free lunch and activities on Fridays
  • Employee recognition programs
  • Incentive programs
  • Company-wide events throughout the year including family events, corporate parties, and a wellness month.

As a multi-time winner of the "When Work Works" Award, we value our employees. Our team members are not just another employee number to us.

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