Alpha Warranty is looking for a someone with customer service experience (call center) who wants to speak with other businesses instead of customers. Or someone with automotive experience who wants to use that knowledge outside of the shop. Our Level 1 Automotive Claims Adjusters are responsible for answering incoming phone calls from automotive repair facilities. When receiving a call the claims adjuster will open a new claim using our internal system, review the customer's contract, and determine if the repair being recommended by the mechanic is covered by the customer's contract. If the repair is not listed for coverage the Claims Adjuster will explain this information clearly to the repair facility so they can inform the customer. If the repair is listed for coverage the Claims Adjuster will authorize payment for the repair.
Automotive experience, or familiarity with automotive parts, is necessary. This position requires accurate data-entry within our data management programs, as well as communicating clearly with repair facilities. Responsibilities also include email correspondence and placing outbound phone calls as necessary with our parts vendors and repair shops. We will train the right candidate about basic automotive parts to understand industry lingo if needed.
Working hours are an assigned 8-hour shift between 7 AM and 6 PM Monday - Friday. No weekends. Full Time; 40 hours a week.
About Our Company and Culture
AWS products provide consumers with vehicle service contracts to be purchased with their vehicle from a Dealership. AWS is dedicated to offering fast, reliable service of superior quality and delivering this service with integrity. AWS has been recognized as one of the top Vehicle Service Contract providers in the nation by various third party organizations. We feel this recognition comes from our commitment to our clients and customers. Our high business standards have allowed AWS to surround itself with dedicated and talented people that have helped AWS grow into what it is today.
As a winner of a SLOAN Award for Excellence in the workplace we value our employees. Our team members are not just another employee number to us. In addition to the employee specific benefits, AWS offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees!
If you feel you are a good fit for this position, don't wait to join Team Alpha! Apply today!