Alpha Warranty Services

Call Center Quality Assurance Specialist

US-UT-Riverton
1 month ago
ID
2017-1042
# of Openings
1
Category
Other

Overview

Alpha Warranty Services, Inc. (AWS) is looking for a Quality Assurance (QA) Specialist for our Call Center. The QA Specialist will ensure consistency among all departments of the company in fulfilling a key portion of our Mission Statement – Deliver an unrivaled customer experience with every protection plan. This individual will work with all department managers to create, implement, and monitor a QA plan. The results of this plan will be regularly reported to management and the executive team.

 

Must be willing to work at corporate headquarters located in Riverton, Utah. No tele-commuting.

 

 

Responsibilities

  • Work with department managers to create, or fine-tune in some cases, a QA plan
  • Assist with the implementation of QA software
  • Monitor customer interactions with AWS through a variety of methods (phone, email, live chat, etc.)
  • Develop a scoring system for customer interactions that is fair, objective and insightful
  • Assist with providing feedback and training to employees based on audit results
  • Design and implement a structure to incentivize unrivaled customer service
  • Track and provide statistics to AWS management on the progress of each department’s QA efforts
  • Some of the QA’s time will be spent creating a QA structure and some of the QA’s time will be spent performing actual QA duties
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies

Qualifications

  • 1-2 years of experience in a QA role, preferably in a service-industry
  • Bachelor’s Degree in Business-related field
  • Exceptionally organized
  • Intermediate with programs such as Word, Excel, PowerPoint, reporting software, etc.
  • 1-2 years of experience with QA software
  • Typing speed of 50 WPM or greater
  • Strong attention to detail

 

Company:

Alpha Warranty Services provides a full line of unique and valuable vehicle protection products and services. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top providers in the industry.

 

Benefits:

  • Employer Contribution to Medical Insurance
  • Employer Contribution to Dental Insurance
  • Company provided Life and AD&D Insurance Policy
  • Company provided Short-Term Disability
  • Flexible Spending Account (FSA)
  • 401K Match Program
  • Additional Voluntary Life and AD&D Insurance Available
  • Optional Long-Term Disability Insurance
  • Company provided Employee Assistance Programs (EAP)
  • Paid Time Off (PTO) program
  • 9 Paid Holidays
  • Tuition Reimbursement
  • Direct Deposit

 

In addition to the employee specific benefits, Alpha Warranty offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees! As a winner of the "When Work Works" Award, we value our employees. Our team members are not just another employee number to us. If you feel you are a good fit for this position, join our team by applying today.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed