Alpha Warranty Services

Customer Service Representative / Call Center

US-UT-Riverton
1 week ago
ID
2017-1048
# of Openings
1
Category
Customer Service/Support

Overview

Alpha Warranty's customer service department is looking for a Customer Service Champion to assist our customers through phone, live chat, and email. Prefer Bi-lingual (Spanish) but will also consider applicants with over 1 year of Call Center - Customer Service experience.

 

A regular day for our Customer Service position includes taking calls from customers inquiring on the status of their claim, explaining benefits to customers and de-escalating situations with frustrated customers.

 

Working hours are Monday through Friday between 7am - 6pm. Shift for this position will likely be 8 to 5, or 9 to 6 with NO weekends.

Responsibilities

 

  • Answer calls and respond to emails and live chat in English (and Spanish if applicable)
  • Handle customer inquiries clearly and calmly by telephone, email, and chat
  • Research required information using available resources
  • Navigate internal database to reference relevant data
  • Manage and resolve customer concerns
  • Analyze customer concerns and use problem solving skills to assist customers

Qualifications

 

  • At least 1 year experience in a call center or customer service environment
  • Great verbal and written communication skills
  • Listening skills
  • Organizational skills
  • Attention to detail
  • Good judgement
  • Adaptability and team work
  • Emotional resilience
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Strong typing skills
  • Stress tolerance
  • Required language proficiency (Bi-lingual Spanish/English is a plus, but not required)
  • Automotive knowledge (a plus, but not required)
  • High school diploma or equivalent

 

About Our Company and Culture

 

Alpa Warranty provides car dealerships with vehicle service contracts to be purchased by a customer with their vehicle. We are dedicated to providing fast, reliable service of superior quality. Alpha has been recognized as one of the top Vehicle Service Contract providers in the nation by various third party organizations. We feel this recognition comes from our commitment to our clients and customers.

 

Benefits

  • Employer Contribution to Medical Insurance
  • Employer Contribution to Dental Insurance
  • Company provided Life and AD&D Insurance Policy
  • Company provided Short-Term Disability
  • Flexible Spending Account (FSA)
  • 401K Match Program
  • Additional Voluntary Life and AD&D Insurance Available
  • Optional Long-Term Disability Insurance
  • Company provided Employee Assistance Programs (EAP)
  • Paid Time Off (PTO) program
  • 9 Paid Holidays
  • Tuition Reimbursement
  • Direct Deposit

In addition to the employee specific benefits, Alpha Warranty offers many other company-wide perks.

  • Free lunch and activities on Fridays
  • Employee recognition programs
  • Incentive programs
  • Company-wide events throughout the year including family events, corporate parties, and a wellness month.

As a multi-time winner of the "When Work Works" Award, we value our employees. Our team members are not just another employee number to us.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed