Alpha Warranty Services, Inc. is searching for an experienced Call Center Representative to handle calls and emails from our valued clients in our multi-queue call center environment. A regular day for this position includes answering inbound phone calls, making outbound calls, and responding to email correspondence with our business partners. This fast-paced environment requires someone who can take initiative and work in a timely and efficient manner, while demonstrating their strong customer service and relationship management skills.
Additional tasks include participating in live chat, providing support to our Sales team, and working closely with other departments. We are a rapidly growing company with advancement opportunities for the right individual. Automotive industry knowledge and experience is a plus but not required.
Shift: Curent open shift is 9:00 - 6:00. Schedule may change within the business hours of 7:00 AM – 6:00 Monday - Friday; NO Weekends!
About Our Company and Culture
AWS products provide consumers with vehicle service contracts to be purchased with their vehicle from a Dealership. AWS is dedicated to offering fast, reliable service of superior quality and delivering this service with integrity. AWS has been recognized as one of the top Vehicle Service Contract providers in the nation by various third party organizations. We feel this recognition comes from our commitment to our clients and customers. Our high business standards have allowed AWS to surround itself with dedicated and talented people that have helped AWS grow into what it is today.
As a winner of a SLOAN Award for Excellence in the workplace we value our employees. Our team members are not just another employee number to us. In addition to the employee specific benefits, AWS offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees!
If you feel you are a good fit for this position, don't wait to join Team Alpha! Apply today!