Alpha Warranty is looking for a Level 1 Automotive Claims Adjuster for our Claims Call Center. This position is responsible for answering incoming phone calls from automotive repair facilities regarding repairs necessary for a customer's vehicle. Claims Adjusters will open the claim using our internal system, review contracts, and determine coverage. If the repair is not listed for coverage the Claims Adjuster must communicate this information to the repair facility clearly. If the repair is listed for coverage the Claims Adjuster will authorize payment for the repair.
Automotive experience is a plus, but not necessary. It will be necessary to work with a senior adjuster for high-dollar or complex repair claims. This position requires accurate data-entry within our data management programs, as well as communicating clearly with repair facilities. Responsibilities also include email correspondence and placing outbound phone calls as necessary with our parts vendors and repair shops.
We are a company with room for advancement for the right individual with the right attitude. The position will require someone with strong data-entry experience, phone communication skills, and attention to detail. We will train the right candidate about basic automotive parts to understand industry lingo if needed.
Working hours are an assigned 8-hour shift between 7 AM and 6 PM Monday - Friday. No Weekends, 40 hours a week.
About Our Company and Culture
AWS products provide consumers with vehicle service contracts to be purchased with their vehicle from a Dealership. AWS is dedicated to offering fast, reliable service of superior quality and delivering this service with integrity. AWS has been recognized as one of the top Vehicle Service Contract providers in the nation by various third party organizations. We feel this recognition comes from our commitment to our clients and customers. Our high business standards have allowed AWS to surround itself with dedicated and talented people that have helped AWS grow into what it is today.
As a winner of a SLOAN Award for Excellence in the workplace we value our employees. Our team members are not just another employee number to us. In addition to the employee specific benefits, AWS offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees!
If you feel you are a good fit for this position, don't wait to join Team Alpha! Apply today!