Alpha Warranty Services

Quality Assurance Manager– Call Center

US-UT-Riverton
1 week ago(1/11/2018 8:01 PM)
ID
2018-1065
# of Openings
1
Category
Customer Service/Support

Overview

Does the drive for quality and continuous improvement run through your veins? Is your attention to detail and organization almost obsessive? If so, you may be a fit for the Quality Assurance Manager position at Alpha Warranty! As a vital member our Operations team, you will fulfill the needs of a fast-growing company by implementing and refining our call center Quality Assurance (QA) programs; helping guarantee we achieve a key element of our mission to “Deliver an unrivaled customer experience with every protection plan.”  We are looking for an experienced and innovative manager with a history of success in the QA field.

Responsibilities

At Alpha Warranty, you will have the opportunity to work closely and connect with members of our awesome team and rock your job responsibilities, which include:

  • Working with management to develop, implement and improve new or existing QA programs and scoring systems
  • Monitoring customer interactions from multiple communication methods (phone, email and live chat)
  • Evaluating and reporting QA results for each call center department
  • Working with management to provide employee feedback and training based on QA results
  • Identifying opportunities for our call center to “Deliver an unrivaled customer experience with every protection plan”
  • Acting as the company expert in QA, which involves continually learning about the field and attending ongoing trainings

Qualifications

What Alpha Warranty will love about you:

  • You have at least one or two years of QA leadership experience – ideally in a call center or similar service related industry
  • Your verbal and written communication skills are as sharp as a tack
  • You understand and use QA software like a pro
  • You are more than proficient with Microsoft Office
  • You have exceptional organizational skills
  • Your attention to detail is spot on
  • You are a problem solver with sound judgment and working analytical skills
  • Your typing speed races at 50+ WPM
  • Your Bachelor’s degree in Business is a plus, but not required with equal experience

What you’ll love about Alpha Warranty:

  • Competitive compensation
  • Health insurance with generous company contribution
  • Dental coverage
  • 401K match program with immediate vesting
  • Tuition reimbursement
  • Free Roadside Assistance
  • PTO and Paid Holidays
  • Employee incentive and recognition program
  • Free lunch Fridays provided by Alpha!

About Alpha:

Since 2002, Alpha Warranty Services, Inc. has been an award-winning, nationally recognized Vehicle Service Contract provider. We’ve been honored as one of the Utah Business Fast 50 work places, and a two-time recipient of the When Work Works award, among others. If you want to get a job and start a career, get in now for a chance to ride the Alpha wave into something greater!

U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION
Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Reasonable accommodations will be provided to known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Dept. of Human Resource Management at 800-662-5519.

 

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