Alpha Warranty Services

Auto Claims L1 - Call Center

Job Locations US-UT-Riverton
Posted Date 2 weeks ago(3/8/2018 2:39 PM)
# of Openings
Customer Service/Support


Do you love all things automotive? Are you looking for a job in a growing industry with new products, new markets and new technology? As an important member of the Claims team, the Claims L1 Auto Specialist provides best-in-class customer service and investigates all claims related issues.


At Alpha Warranty, you will have the opportunity to work closely and connect with members of our awesome team and rock your job responsibilities, which include:

  • Answering incoming calls to initiate vehicle repair claims with repair shops across the country
  • Reviewing, determining and documenting claim coverage using our internal systems
  • Coordinating repair process, including ordering parts or inspections
  • Professionally communicating claim decisions to repair shops
  • Requesting payment to repair shops for approved claims
  • Working closely with ASE Certified Claims L2 Adjusters on complex or high-dollar repairs
  • Returning calls and completing follow-up with repair shops throughout claim process
  • Other responsibilities as assigned by your manager


What Alpha Warranty will love about you:


  • You have at least one year of experience in a customer service or call center environment
  • Your verbal and written communication skills are as sharp as a tack
  • Your attention to detail is spot on
  • You have excellent problem-solving skills
  • You are a team player
  • You adapt well to change

What you’ll love about Alpha Warranty:


  • Competitive compensation
  • Health insurance with generous company contribution
  • Dental coverage
  • 401K match program with immediate vesting
  • Tuition reimbursement
  • Free Roadside Assistance
  • PTO and Paid Holidays
  • Employee incentive and recognition program
  • Free lunch Fridays provided by Alpha!

About Alpha:

Since 2002, Alpha Warranty Services, Inc. has been an award-winning, nationally recognized Vehicle Service Contract provider. We’ve been honored as one of the Utah Business Fast 50 work places, a winner of the Salt Lake Tribune Top Workplace award and a two-time recipient of the When Work Works award, among others. If you want to get a job and start a career, get in now for a chance to ride the Alpha wave into something greater!

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Reasonable accommodations will be provided to known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Dept. of Human Resource Management at 800-662-5519.


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