Alpha Warranty Services

Client Support – Call Center

Job Locations US-UT-Riverton
Posted Date 2 weeks ago(2/9/2018 5:08 PM)
ID
2018-1077
# of Openings
2
Category
Sales

Overview

Do you like working in an environment that is fast paced, educational, and the central hub of a company’s client support? If so, you may be a fit for this position! As a valuable member of our Sales Support team, you will fulfill the needs of a fast-growing company by empowering our business clients through education and training to understand products, online tools and industry best practices. We are looking for an all-star performer, someone who can wow our clients with professionalism and exceptional service in this non-sales role.

Responsibilities

At Alpha Warranty, you will have the opportunity to work closely and connect with members of our awesome team and rock your job responsibilities, which include:

 

  • Responding to incoming calls, emails and click-to-chat messages from agents and dealerships across the country regarding our service products and online tools
  • Providing prompt and accurate client support to build long-term business relationships
  • Handling escalated customer concerns from clients and internal departments
  • Providing well-thought and creative solutions to challenging problems
  • Returning calls and completing follow-up as needed with agents and dealerships
  • Utilizing internal CRM and email to accurately manage clients’ requests
  • Other responsibilities as assigned by your manager

Qualifications

What you’ll love about Alpha Warranty:

 

  • Competitive compensation
  • Health insurance with generous company contribution
  • Dental coverage
  • 401K match program with immediate vesting
  • Tuition reimbursement
  • Free Roadside Assistance
  • PTO and Paid Holidays
  • Employee incentive and recognition program
  • Free lunch Fridays provided by Alpha!

About Alpha:

Since 2002, Alpha Warranty Services, Inc. has been an award-winning, nationally recognized Vehicle Service Contract provider. We’ve been honored as one of the Utah Business Fast 50 work places, a winner of the Salt Lake Tribune Top Workplace award and a two-time recipient of the When Work Works award, among others. If you want to get a job and start a career, get in now for a chance to ride the Alpha wave into something greater!

U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Reasonable accommodations will be provided to known disabilities of individuals in

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